Right of withdrawal
Consumers have a fourteen-day withdrawal.
1 You can cancel your contract within 14 days without giving reasons in written form. (eg letter, fax, e-mail)
The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery).
To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient. The revocation must be sent to:
or to [email protected]
2 In the case of an effective revocation, the mutually received benefits shall be returned and any benefits (such as interest) incurred. If you can not give us back or give us the received performance as well as usages (eg use advantages) or only partially or only in a deteriorated condition, you have to pay us compensation.
For the deterioration of the thing and for drawn uses, you only have to pay compensation if the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the functioning. The term “testing the properties and the mode of operation” means testing and trying out the respective goods, as is possible and customary in a shop, for example.
Transportable items are to be returned at our risk. You have to bear the cost of returning.
3 Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components.
If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against damage in transit in order to avoid claims for damages due to defective packaging.
4 Please send the goods back to us as a prepaid package and keep the delivery receipt.
5 Please call us before returning – phone number 0049/176 86751938 to announce the return. In this way, you enable us to assign the products as quickly as possible.
6 Return costs on exercise of the right of withdrawal remains with the buyer.
If you make use of your statutory right of cancellation (see cancellation policy), you have to bear the regular costs of the return.